FREQUENT QUESTIONS
Can I ask for personalized embroidery?
Sure! If you already have an idea you can contact me on Instagram or visit the dedicated section on the site by clicking here.
What are the timescales for creating personalized embroidery?
The timing for creating personalized embroidery varies depending on the type of embroidery requested. In general, developing the project and implementing it usually takes 7 to 10 days .
Why are item prices variable?
The cost of embroidered items can vary based on several factors, such as the size of the embroidery, the techniques used and the type of garment chosen. Each variable affects the time and complexity of the job. If you have a specific budget, just communicate it when booking the service and we will try to adapt to your needs.
How do I find the right size?
Size guides are always available here. If you can't find your size, you can contact me and we will find the best solution together.
How to take care of my embroidered garment?
To ensure long life for your embroidered garment, hand washing is the ideal option. However, if you prefer the washing machine, select a delicate program with a maximum temperature of 30°C and a spin of 800 rpm . When ironing, always do it inside out to preserve the embroidery.
If your item has been decorated with fabric paint , avoid frequent washing in the washing machine. When you need to iron it, use a cloth between the iron and the embroidery to best protect it. These small precautions will help preserve the integrity of your embroidered garment over time
What is your refund policy?
In accordance with the current legal provisions, the buyer has the right to withdraw from the purchase within 14 days from the date of receiving the products, except for personalized products for which withdrawal or replacement is not possible.
All details are outlined in the "right of withdrawal" chapter on the Terms & Conditions page.